We endeavour to provide a comprehensive description of everything you need to know about finding, booking an or advertising a holiday property on My Favourite Holiday Cottages. However if you have a questions that's not to be found on our FAQs, then feel free to ask. We'll endeavour to get an answer you ASAP.
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1. Do you charge a booking fee?
No! My Favourite Holiday Cottages does not charge a booking fee to the guest or the property owner.
2. What are the arrival/check-in and check-out/departure times?
This can vary. By far, the most used arrival and departure times are Arrivals: After 4.00pm. Departure: 10.00am. However, check the specific times when booking. If you arrive early, bear in mind that you are unlikely to be admitted if the process of cleaning and preparing the cottage for you has not been completed. Some owners will agree on an arrival time so that they can be there to greet you and show you around. Others will provide you with key safe codes so that you can arrive at a time of your choosing after then specified earliest arrival time.
3. Is car parking available at my chosen holiday cottage?
If parking facilities are not mentioned in the cottage information, then do ask when making an enquiry.
4. Can we bring our pets with us on holiday?
Many cottages welcome pets. You can search for cottages using ‘pet-friendly’ or ‘dog-friendly’ as one of your search words. Some properties will limit the number of pets permitted or may have some criteria regarding their care. Ask about these before booking. The majority of cottages will make a small charge per pet per booking to cover the additional cleaning time required to remove dog-hairs etc. This should be displayed in their information.
5. Is the cottage accessible to people with disabilities?
Click here to view a range of accessible cottages on the May Favourite Holiday Cottages website. Facilities will vary, but owners will be pleased to answer any questions you may have. You can also use the ‘Visit Website’ button within an advert to obtain further information about a property’s accessible features. Most owners now display an access policy on their sites.
6. Are cots/highchairs provided?
For baby-friendly properties, cots and highchairs should be listed as available along with other facilities such as changing mats, baby monitors and stairgates. If details are not mentioned in the description, click on the Visit Website button or email your questions to the property’s owner/manager.
7. Are towels and bed linen provided at the holiday cottage?
It’s rare these days for towels and bed linen not to be included in the price. However, if it isn’t mentioned in the information, do ask before booking. Please note that when towels are provided, they are for use in the house only. You should always bring your own beach towels, although some property’s may have beach towels available to rent.
8. Are holiday cottages accredited?
Where a holiday cottage has an accredited rating, e.g. from Visit England or Visit Scotland, then this information will be included within their description. Alternatively, use the Visit Website button for further clarification.
9. What is a refundable security deposit? How does it take to be refunded?
Some property’s apply a refundable security deposit which is payable in advance. Unless you have broken or damaged anything in the property during your stay, it is usually refunded within a week of your departure (provided you have supplied banking/contact details).
It’s always worth reporting anything you may have damaged or broken. Owners will be grateful and for small items such as a wine glass or plate, may even waive the charge. If you find that something is broken or not working when you arrive, you should report it straight away. Otherwise, you may be charged for it. If a deduction is going to be made, then, generally, you should be informed within 48-hours of this decision.
Some agencies will collect the refundable deposit through a pre-authorised payment from your card ahead of your stay at the holiday cottage.
10. Can I provisionally book a holiday cottage and pay later?
Most owners will try and be helpful land agree a period of time in which to pay your deposit. If you are booking at the last minute, then this may only be for a few hours!
11. What’s a short break?
A short break is any booking for less than 7 nights. Most properties will display the minimum number of nights a cottage can be booked for, e.g. 2 or 3 in their booking information. If not included within an advert, then send an enquiry or click on the Visit Website button for further details.
During popular times such as school holidays, some properties may not offer short breaks, although they may suspend this policy for last-minute bookings. Please note that the price for, say, a 3-night booking won’t be 3/7ths of the weekly rate. This is because there are fixed costs incurred whether you are staying for 2 nights or a full week. Typically, a 3-night short break is usually about 75% of the weekly rate, although this can vary.
Can I book a holiday cottage for more than two weeks?
Generally, yes you can. However, you may need to check this with the owner or manager. Most cottages will allow bookings for up to four weeks. During peak periods you are unlikely to get a discount for bookings longer than two weeks, but you should still get a weekly clean, fresh towels and bed linen.
13. Can I get a discount if I book a large property for only a few people?
Some holiday cottages do offer this facility, so it is always worth asking, especially if it is for an out of season booking. Click on the Visit website button to see if there is more information on the property’s own website, or send an email enquiry asking if this discount option is available.
14. What are Booking Terms and Conditions?
These are the legal contract that you enter into with the owner or agent when you book a cottage. As well as stating what is and isn’t included in the price, they cover your rights, responsibilities, liabilities and those of the owner/agent. It is important that you read these before you pay your deposit.
15. Do I get my money back if I cancel my booking?
Unforeseen circumstances do occur necessitating the cancellation of a booking. Your rights when this occurs will be listed in the Booking Terms and Conditions. This is why it is important to read these before making the booking. Generally, a deposit is non-refundable. A balance payment may be refunded if a booking is cancelled before a minimum period ahead of the arrival date, e.g. 8 weeks. To mitigate this, it is always best to take out travel insurance so that you are not left out of pocket in the event of a cancellation. Any cancellation should always be confirmed in writing.
16. How do I book and pay for my holiday cottage?
Payment options will vary, so check with the owner or agent before booking or visit the booking page on a property’s own website for further information. These days, most properties can be paid for by bank transfer with other options including card payments, PayPal and by cheque. If you are booking from overseas and paying by international bank transfer, then make allowances for paying the cost of this option.
17. If we arrive a day later or depart a day earlier than our booking, do we still have to pay the full amount?
In short, yes, you do. A property will have been held in good faith for you in accordance with the contract and made ready for your arrival at the agreed time. If you change your plans, then you shouldn’t expect the owner to be out of pocket as a result.
18. How do I send in a review or provide feedback (good or bad)?
Many holiday cottages will have a visitors’ book in which you can write a review. Some will also provide a feedback sheet in which you can note things that might need to be addressed, e.g. a lightbulb that needs changing or batteries for TV remotes needing to be replaced which owners will find very helpful. You can also write reviews on sites such a Trip Advisor or email them to the owner or property agent.