How Can Holiday Rental Managers Earn Travellers’ Trust?
Once upon a time, the primary battle for accommodation standards was waged between hotel and B&B establishments, with hotels generally coming out on top. Now it is primarily between hotels and self-catering accommodation, and, would you believe it, hotels still win in terms of trust ratings according to a study from Properly (Experts in short-term rental cleaning) in the USA.
A lot of this stems from first impressions. Get these right, and 5-star, you are on course for a 5-star review. Get these wrong, and no matter what you do after that, you'll be docked a star or two. So, having a turnover plan that ensures a property cannot fail to impress guests at the point of arrival is essential. Understand why, and discover some valuable tips to help combat the assumption that, generally, standards in cottages are perceived to be lower than those in hotels.
You may agree or disagree with this finding or write it off as something that is peculiar to the USA and doesn't apply to this side of the pond. But, do read the article - it has some rich pickings that will help to increase the public perception that the holiday cottage business is setting the pace in the quality standards race.